RFID was supposed to reduce traffic congestion but it appears to do the opposite on Monday. Here's what PLUS and TNG should have done for large-scale RFID rollout.
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On Monday morning with the surge of traffic, there appears to be confusion due to the change of payment lanes available. To make matters worse, the RFID lane placements are not consistent across all toll plazas and highway operators, which leads to last minute lane changes. There were reports of SmartTAG users entering the RFID lane without realising that the lanes have been converted. As you can imagine, one mistake can cause a huge backlog for other vehicles.
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