CRTC ordering Rogers to explain cause of Friday’s widespread service outage

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CRTC ordering Rogers to explain cause of Friday’s widespread service outage
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The telecom regulator is also asking Rogers to outline what measures it is putting in place to prevent future outages

Canada’s telecom regulator is ordering Rogers Communications Inc. to respond to detailed questions regarding the widespread service outage that left millions without cellphone, land line and internet service on Friday.

The Canadian Radio-television and Telecommunications Commission is giving the Toronto-based telecom until July 22 to provide a “detailed account” as to why and how the outage occurred. The service disruption impacted the Interac debit system and 911 services. The regulator is also asking the telecom and media giant to outline what measures it is putting in place to prevent future outages.

“Events of this magnitude, paralysing portions of our country’s economy and jeopardizing the safety of Canadians, are simply unacceptable,” Ian Scott, chairperson and CEO of the CRTC, said in a statementYour time is valuable. Have the Top Business Headlines newsletter conveniently delivered to your inbox in the morning or evening.

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