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Our client, a leading BPO company based in Durban, is looking to fill the position of Infrastructure & Cloud Engineer.The Infrastructure & Cloud Engineer is responsible for the design, implementation, and day-to-day management of the organisation’s hybrid IT infrastructure, including cloud platforms, networking, telephony, backup systems, and monitoring.
Operating within a 600-seat BPO call centre environment, this role ensures high availability, performance, scalability, and security of all infrastructure services supporting 24/7 contact centre operations. This is a hands-on technical role with a strong focus on maintaining uptime, supporting business continuity, and enabling operational efficiency across the group.Design, deploy, and maintain cloud infrastructure across Azure, AWS, and/or GCC environmentsMonitor cloud resource utilisation, optimise costs, and ensure right sizing of instances Manage identity and access management policies and role-based access controls in cloud environmentsManage and maintain WAN/LAN/VPN infrastructure across all sites and remote locations Configure and manage enterprise firewalls, network segmentation, and intrusion detection/prevention systemsTroubleshoot and resolve network performance issues affecting call quality and application performanceTelephony Infrastructure: Maintain and support telephony infrastructure including SIP trunking, VoIP systems, and IP PBX platformsCollaborate with Application & Service Desk teams on telephony configuration and quality issuesBackup, Disaster Recovery & Business Continuity:Design and maintain disaster recovery plans, including regular DR testing and simulation exercisesMaintain documentation of all DR procedures and recovery runbooksImplement and maintain monitoring and alerting solutions Participate in on-call rotation for critical infrastructure incidents outside business hoursSecurity & Compliance: Support PCI-DSS compliance initiatives related to infrastructure, including network segmentation, encryption, and access controlsEnsure server hardening and patch management schedules are maintainedQualifications and Experience:3-5 years’ hands-on experience in infrastructure engineering or cloud operationsStrong knowledge of networking Experience with Windows Server and Linux administrationUnderstanding of backup technologies and disaster recovery principlesMicrosoft Certified: Azure Administrator Associate or Azure Solutions Architect ExpertCisco CCNA or equivalent networking certificationKnowledge of SOC2/ISO/PCI-DSS compliance requirementsCompetency Area / Technologies & Tools:Servers & Virtualisation Monitoring & Logging Scripting & Automation If you are interested in applying for this role, please send a detailed copy of your CV to
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